Privacy Policy - Cerebrum (Aust) Pty Ltd
What personal information we collect
We may collect personal information that is reasonably necessary for our business functions and activities, including:
- Name, email address, phone number, and contact details
- Information provided through forms, enquiries, or support requests
- Business or project-related information provided by clients
- Technical and usage data (e.g. IP address, browser type, device information, and website interactions)
Where we provide software development or digital services, we may also process personal information on behalf of our clients as part of delivering those services.
How we collect personal information
We collect personal information in a number of ways, including:
- Directly from you when you contact us or use our website
- Through our applications, platforms, or services
- From third-party service providers where permitted by law
- Automatically via cookies, analytics tools, and server logs
How we use personal information
We use personal information for purposes including:
- Providing and managing our services, including software development and technical support
- Communicating with clients, users, and prospective customers
- Improving our systems, applications, and website performance
- Maintaining security, preventing fraud, and troubleshooting issues
- Complying with legal and regulatory obligations
We only use personal information for purposes that are reasonably necessary or related to our business activities.
How we use personal information
We use personal information for purposes including:
- Providing and managing our services, including software development and technical support
- Communicating with clients, users, and prospective customers
- Improving our systems, applications, and website performance
- Maintaining security, preventing fraud, and troubleshooting issues
- Complying with legal and regulatory obligations
We only use personal information for purposes that are reasonably necessary or related to our business activities.
Disclosure of personal information
We may disclose personal information to:
- Contractors, developers, and service providers who assist in delivering our services
- Cloud hosting, infrastructure, analytics, and IT service providers (including overseas providers where applicable)
- Our professional advisers (e.g. legal, accounting)
- Government or regulatory authorities where required or authorised by law
Where we disclose personal information to third parties, we take reasonable steps to ensure they handle it in accordance with applicable privacy laws.
Overseas disclosure
Some of our service providers (such as cloud or infrastructure providers) may be located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients do not breach the Australian Privacy Principles.
Data security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include access controls, encryption, secure development practices, and monitoring of our systems.
Data retention
We retain personal information only for as long as it is required for our business purposes or to comply with legal obligations. When no longer required, we take reasonable steps to securely destroy or de-identify the information.
Cookies and analytics
Our website and applications may use cookies and similar technologies to:
- Enhance user experience
- Analyse traffic and usage patterns
- Improve functionality and performance
You can control cookie preferences through your browser settings.
Access and correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, or misleading.
Requests can be made using the contact details below.
Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact us
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:
Email: support@cerebrum.com.au
Address: Suite 304, 585 Little Collins St, Melbourne, VIC 3000
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.